WELCOME TO KALAGI CARE SERVICE

NURSING AND HEALTHCARE SERVICES

Our Background

Continuity of Care

We provide reliable high-quality care and recognize the importance of service consistency – we will do what we can to minimize disruptive changes in health care provision.

Responsive

We recognized the importance of expedient communication and respond as-quickly-as-possible to service requests, inquiries and concerns. We will have efficient communication systems in place between the clients, employees and the management to facilitate excellent service delivery.

Patient-Centred Collaborative Care

We will be working in partnership with all members of the “Care Team,” understanding that each member-be it Service user/patient, Physician, Nurse, Occupational Therapist, Family Member, Caregiver, or Social Worker – has an important role to play in the improvement of our client’s health outcomes. We believed the norm ‘’no decision about me, without me” (McGilton, etal, 2012)

Professional

We are committed to providing professional healthcare services to clients by:

Respecting our client’s healthcare choices/objectives;

Continuously improving our skills and abilities to enhance client safety;

Acting ethically and holding ourselves accountable for our actions;

Maintaining confidentiality and respecting privacy. (Taylo, 2010)

Promise A: Gold Standard Care

Kalagi Care Services will provide high standard of care by employing qualified, trained staff and continues to retrain staff to be attune with polices and update with new procedures of service delivery.

This will make us to take pride in the services we deliver and hold ourselves accountable to maintaining service standards that exceed expectations.

To ensure that we continue to provide Gold Standard services to our clients, Kalagi Care Services will implement initiatives that: 1) Enhance the knowledge and skill set of our employees, 2) Reflect and respond to the needs and wants of our clients, and 3) Embody our corporate values.

Our Goals

1. Meet or exceed the service standards as outlined by Care Quality Commission (CQC).

2. Enhance and enable the professional development opportunities to improve the health and safety of our clients and staff by:

Providing learning opportunities that are relevant and accessible.

Utilize technologies to enhance access to training and orientation materials.

Expand our orientation process and seek feedback from staff on their learning interests.

Solicit employee feedback on health and safety issues, concerns and initiatives.

3. Provide employees with constructive feedback.

4. Improve client and partner access to our policies and procedures.

5. Integrate our corporate values into our daily language, actions and processes.

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Promise B: Embrace Specialization in Private Care

KCS will deliver healthcare and complimentary services in a variety of settings. However, we are specifically passionate about our private nursing/care home services.  As such, KCS is poised and ready to celebrate our specialized expertise and promote our boutique brand to clients, partners and community members. We consider ourselves a boutique company because we are providers of customizable services to our clients and shy away from a one-size-fits-all approach.

Our Goals

1. Promote our services to potential clients in a way that is clear and understandable.

Use plain language that is easy to understand and clarifies rather than confuses health care service provision.

2. Leverage technologies to enhance our public profile and accessibility.

3. Provide clients with advice, insight, resources and guidance to assist them in developing a comprehensive care plan.

Inform potential clients of both private and community-based homecare services options.

Promise C: Evolve and Adapt

kCS is will be one of the private healthcare service providers in West Yorkshire. Having a strong understanding of community healthcare and an awareness of existing services and gaps will allows us to excel in the private healthcare field.

As retirement populations continue to grow, life expectancy increases and publicly provided healthcare services dwindles, private healthcare services will continue to expand quickly.

Like any expanding field (with little-to-no barriers to entry) there are many new entrants into the private healthcare market that hope to capitalize on this booming industry. To become and remain a leader in private healthcare service provider, KCS must adapt and evolve to remain relevant and competitive in a field that is quickly becoming saturated with emerging start-ups.

To ensure continued success and long-term corporate viability, KCS will implement initiatives that: (1) Respond to market changes and trends and (2) Are informed by public policy.

Our Goals

1. Maintain a competitive market position through research and reflection on market trends and transitions.

Investigate and be aware of changes in public policy.

2. Develop services and partnerships that enhance our service provision and are responsive to client and stakeholder needs.

3. Be adaptable.

Have adequate human resources to meet increased demand.